Homeland
Back to Home

Refund & Exchange Policy

Since Homeland Desi Ghee and Hareesa Mix are consumable food products, we handle refunds and exchanges carefully to keep things fair and hygienic for everyone.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or you received the wrong product, please contact us on WhatsApp within 48 hours of delivery with your order number and a photo of the item. We will arrange a free replacement or a full refund.

Order Refused or Undelivered

Since all orders are Cash on Delivery, no payment is taken until delivery — if you refuse the order at your doorstep, no charge applies.

Change of Mind

As these are perishable/consumable food items, we're unable to accept returns or exchanges once a package has been opened, for reasons unrelated to a defect or delivery error.

How to Request a Refund or Replacement

  • Message us on WhatsApp at 0320-1614004
  • Include your order number, phone number used at checkout, and a short description (with photo if possible)
  • We aim to respond within 24 hours

This policy covers the most common cases — if your situation is different, reach out and we'll work it out with you directly.